Mapping the activities of the one stop shops

In Rotterdam and Valencia we will be offering home renovation services via one stop shops. Save the Homes started 1,5 year ago and in a workshop led by GNE Finance, we discussed together what we have done so far in the two cities.

We used the customer journey as a starting point to map the activities that are in place at the one stop shop, what we are working on, and the challenges we will face during the implementation stage. In 2 groups, we worked on this mapping, to come back together later on in the session to discuss, compare and learn.

A very valuable session where experiences and advices were shared on several subjects:

  •             How to engage with home owners and housing associations
  •             How to ensure and measure quality of renovation projects
  •             How to find enough people with the right skills, knowledge and time to implement renovations

We’re excited to work further on this and develop our one stop shops even more. We see that both cities’ one stop shops have very different approaches and at the end of the project we expect to have a lot of lessons learned to be shared on both cases.

Want to know more, or do you have some interesting insights to share? Get in touch!

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