For the first time in the project, we were able to organize an in-person consortium meeting. It was great to finally meet everyone face-to-face in Rotterdam. It was immediately noticeable that the discussions were more vivid. We started with a day full of workshops on Monday and then continued with 2 days of consortium meeting. We will publish articles about lessons learned soon on our website.
The Customer Journey
Earlier during our project, we defined the customer journey for homeowners. Recently we visualised this journey.